Refund Policy

Digital goods

Aether and Keepers Pass are digital content supplied in the game. Once Stripe confirms payment, we grant them on the account. We cannot “return” a consumed rank-up.

EEA/UK cooling-off

If you are a consumer in the EEA or UK, you may have 14 days to withdraw from a digital purchase. That right is lost if you ask us to supply the content immediately and you acknowledge that you lose the right once supply begins. Completing checkout and returning to the keep to claim Aether or Pass is that request.

If you have not consumed the grant and you write to us within 14 days, we will work with Stripe to refund where that right still applies.

Subscriptions

Cancel Keepers Pass anytime in Account. Cancellation stops the next charge; you keep the Pass until the paid period ends. Account deletion stops billing immediately.

Duplicates, failures, chargebacks

If Stripe charged you and the keep did not grant because of a fault on our side, write to privacy@playravelin.com with the checkout session id. We will grant or refund.

Chargebacks for consumed Aether may mean we suspend the account. Talk to us before you dispute a charge you intended.

How to ask

Email privacy@playravelin.com from the address on the account. Include the approximate time, amount, and session id if you have it (it appears in the URL after checkout).

Stripe’s own policies may also apply. We follow the stricter of our policy and what the law requires.